Client Service Issue Resolution

Forge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, or gender identity or expression.

If you have concerns or complaints about treatment, please talk to us about it. We will take your criticism seriously, openly, and respond respectfully. If you believe your rights have been violated, please contact Compliance Manager, Alicia McDermott via email at Compliance@forgehealth.com. Forge Health will take no retaliatory action against you if you file a complaint.

If you believe your complaint was not resolved – please feel free to contact the regulatory body for your state listed below. Forge Health will take no retaliatory action against you for filing a complaint.

Forge Health is a licensed health care facility in Massachusetts and falls under the jurisdiction of the Department of Mental Health and Licensing at the Department of Mental Health. If you would like to file a complaint and are willing to provide your name and contact information, there is an online form available at – https://www.mass.gov/service-details/complaint-forms.

If you prefer to remain anonymous, you may still file a complaint by calling the Department of Mental Health Complaint Hotline at (800) 221-0053. The hotline is available Monday through Friday, 8:45am – 5:00pm.

You may also submit a complaint by mail to:

Department of Mental Health
Central Office of Investigations
25 Staniford Street
Boston, MA 02114

Alternatively, you can submit your complaint to The Joint Commission via The Joint Commission’s website: www.jointcommission.org. Scroll down to “Filing a Complaint.” The Joint Commission also has a complaint telephone number at (800) 994-6610 where you can speak to a Joint Commission representative.

Forge Health falls under the jurisdiction of the Board of Mental Health Practice and Licensing at the Office of Professional Licensure and Certification. If you would like to file a complaint and are willing to provide your name and contact information, there is an online form available at – www.oplc.nh.gov/complaints.

If you prefer to remain anonymous, you may still file a complaint by calling the Office of Professional Licensure and Certification Complaint Hotline at (603) 271-2219. The hotline is available 24 hours a day.

You may also submit a complaint by mail to:

NH Office of Professional Licensure
Division of Technical Professions
7 Eagle Square
Concord, New Hampshire 03301

Alternatively, you can submit your complaint to The Joint Commission via The Joint Commission’s website: www.jointcommission.org. Scroll down to “Filing a Complaint.” The Joint Commission also has a complaint telephone number at (800) 994-6610 where you can speak to a Joint Commission representative.

Forge Health is a licensed health care facility in New Jersey and falls under the jurisdiction of the Division of Health Facilities Evaluation and Licensing at the Department of Health. If you would like to file a complaint and are willing to provide your name and contact information, there is an online form available at – https://web.doh.state.nj.us/fc/search.aspx.

If you prefer to remain anonymous, you may still file a complaint by calling the Department of Health Complaint Hotline at 800-792-9770. The hotline is available 24 hours a day.

You may also submit a complaint by mail to:

New Jersey Department of Health
Division of Health Facilities Evaluation and Licensing
P.O. Box 367
Trenton NJ 08625-0367

Alternatively, you can submit your complaint to The Joint Commission via The Joint Commission’s website: www.jointcommission.org. Scroll down to “Filing a Complaint.” The Joint Commission also has a complaint telephone number at (800) 994-6610 where you can speak to a Joint Commission representative.

Forge Health is a licensed health care facility in New York and falls under the jurisdiction of the Office of Professions. If you would like to file a complaint and are willing to provide your name and contact information, there is an online form available at – http://www.op.nysed.gov/opd/complain.htm

If you prefer to remain anonymous, you may still file a complaint by calling 1-800-442-8106 or email conduct@nysed.gov. The hotline is available Monday through Friday, 9:00am – 5:00pm. 

Alternatively, you may submit a complaint by mail to:

New York State Department of Health
Office of Professional Medical Conduct
Riverview Center, 150 Broadway, Suite 355
Albany, NY 12204-2719

Forge Health is a licensed health care facility in Pennsylvania and falls under the jurisdiction of the Office of Mental Health and Substance Abuse Services with the Department of Human Services. If you would like to file a complaint and are willing to provide your name and contact information, there is an online form available at – https://www.pals.pa.gov/#/page/filecomplaint.

If you prefer to remain anonymous, you may still file a complaint by calling the Office of Mental Health and Substance Abuse Services at 1-800-822-2113. The hotline is available 24 hours a day.

You may also submit a complaint by mail to:

Department of State
Professional Compliance Office
PO Box 69522, 2601 North Third Street
Harrisburg, PA 17106-9522

Alternatively, you can submit your complaint to The Joint Commission via The Joint Commission’s website: www.jointcommission.org. Scroll down to “Filing a Complaint.” The Joint Commission also has a complaint telephone number at (800) 994-6610 where you can speak to a Joint Commission representative.