Client Issue Resolution Form

At Forge Health, we are committed to ensuring that all individuals, including clients, family members, providers, and others impacted by our services, receive the highest level of care and attention. This includes upholding all civil rights laws and policies that prohibit discrimination based on race, color, national origin, age, disability, sex, sexual orientation, gender identity or expression. We value your feedback and are dedicated to addressing concerns promptly, fairly, and professionally.

If you have concerns regarding your treatment or believe that your rights have been violated, we encourage you to contact us. We take all grievances seriously and will work diligently to resolve them in a timely manner. Please note that Forge Health maintains a zero-tolerance policy against retaliation or discrimination for filing complaints or grievances.

If you have feedback or wish to voice a complaint, we encourage you to first address your concern directly with the relevant facility or provider. Open communication can often lead to quicker resolutions and help us address your concerns effectively. Please reach out to the provider or facility leadership at your treatment location.

If you are unable to resolve the issue with the facility directly, you can proceed with formal grievance submission, as detailed below. We take all feedback seriously and will ensure your concerns are addressed through the appropriate channels.

If your grievance remains unresolved or if you have a serious concern (such as allegations of abuse or neglect), you may escalate the issue to the Compliance Manager, Alicia McDermott, at compliance@forgehealth.com. The Compliance Manager will review your case and work with relevant parties to resolve the issue.

If your concerns remain unresolved after the Service Recovery process, you may choose to contact the appropriate regulatory body for further assistance.

You can submit a grievance to The Joint Commission via The Joint Commission’s website: www.jointcommission.org. Scroll down to “Filing a Complaint.” The Joint Commission also has a complaint telephone number at (800) 994-6610 where you can speak to a Joint Commission representative.

Additionally, Forge Health provides treatment and services in a number of states, and some of these states provide additional avenues through which patients may file grivences or raise concerns. Please find relevant contacts below for state-specific resolutions:

Forge Health is a licensed health care facility in Massachusetts and falls under the jurisdiction of the Department of Mental Health and Licensing at the Department of Mental Health. If you would like to file a complaint and are willing to provide your name and contact information, there is an online form available at – https://www.mass.gov/service-details/complaint-forms.

If you prefer to remain anonymous, you may still file a complaint by calling the Department of Mental Health Complaint Hotline at (800) 221-0053. The hotline is available Monday through Friday, 8:45am – 5:00pm.

You may also submit a complaint by mail to:

Department of Mental Health
Central Office of Investigations
25 Staniford Street
Boston, MA 02114

Forge Health falls under the jurisdiction of the Board of Mental Health Practice and Licensing at the Office of Professional Licensure and Certification. If you would like to file a complaint and are willing to provide your name and contact information, there is an online form available at – www.oplc.nh.gov/complaints.

If you prefer to remain anonymous, you may still file a complaint by calling the Office of Professional Licensure and Certification Complaint Hotline at (603) 271-2219. The hotline is available 24 hours a day.

You may also submit a complaint by mail to:

NH Office of Professional Licensure
Division of Technical Professions
7 Eagle Square
Concord, New Hampshire 03301

Forge Health is a licensed health care facility in New Jersey and falls under the jurisdiction of the Division of Health Facilities Evaluation and Licensing at the Department of Health. If you would like to file a complaint and are willing to provide your name and contact information, there is an online form available at – https://web.doh.state.nj.us/fc/search.aspx.

If you prefer to remain anonymous, you may still file a complaint by calling the Department of Health Complaint Hotline at 800-792-9770. The hotline is available 24 hours a day.

You may also submit a complaint by mail to:

New Jersey Department of Health
Division of Health Facilities Evaluation and Licensing
P.O. Box 367
Trenton NJ 08625-0367

Forge Health is a licensed health care facility in New York and falls under the jurisdiction of the Office of Professions. If you would like to file a complaint and are willing to provide your name and contact information, there is an online form available at – http://www.op.nysed.gov/opd/complain.htm

If you prefer to remain anonymous, you may still file a complaint by calling 1-800-442-8106 or email conduct@nysed.gov. The hotline is available Monday through Friday, 9:00am – 5:00pm. 

Alternatively, you may submit a complaint by mail to:

New York State Department of Health
Office of Professional Medical Conduct
Riverview Center, 150 Broadway, Suite 355
Albany, NY 12204-2719

Forge Health is a licensed health care facility in Pennsylvania and falls under the jurisdiction of the Office of Mental Health and Substance Abuse Services with the Department of Human Services. If you would like to file a complaint and are willing to provide your name and contact information, there is an online form available at – https://www.pals.pa.gov/#/page/filecomplaint.

If you prefer to remain anonymous, you may still file a complaint by calling the Office of Mental Health and Substance Abuse Services at 1-800-822-2113. The hotline is available 24 hours a day.

You may also submit a complaint by mail to:

Department of State
Professional Compliance Office
PO Box 69522, 2601 North Third Street
Harrisburg, PA 17106-9522